Smart Box TV –
Privacy Policy

01 Introduction to the Privacy Policy

Smart Box TV is a trusted online gaming platform in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy explains in detail how Smart Box TV collects, uses, stores, and protects your personal information.

By using the smartboxtv.app website or our mobile app, you automatically agree to this Privacy Policy. Please read it carefully. You will be notified of any changes via email or an in-platform notification.

02 What Information We Collect

Smart Box TV collects only the information needed to provide you with the best service. A detailed breakdown of the data we collect is listed below:

03 How Information Is Used

Smart Box TV uses your information only for specified purposes. Your data is never used for unknown or unauthorized activities.

• Creating and managing your account, and verifying your identity.
• Processing all financial transactions, including deposits and withdrawals.
• Sending bonuses, promotions, and personalized offers.
• Ensuring platform security and preventing fraud.
• Providing customer support and resolving your issues.
• Meeting legal obligations and submitting reports to regulatory bodies.
• Ensuring responsible gaming and providing support to players in need.
• Improving the platform experience and adding new features.

04 Data Sharing & Third Parties

Smart Box TV never sells or commercially shares your personal information. However, data may be shared with specific third parties in the limited circumstances outlined below:

• Payment Processors: To process transactions with mobile banking providers such as bKash, Nagad, and Rocket.
• Identity Verification Services: KYC verification carried out through licensed verification partners.
• Legal Authorities: Where required by court order or government directive.
• Security Partners: To detect fraud and ensure cybersecurity.

All third-party partners are contractually obligated to comply with international data protection standards and may only use your data for specified purposes.

05 Cookies & Tracking Technologies

Smart Box TV uses cookies and similar technologies to enhance your experience on our website and app. Cookies are small text files stored on your device.

• Essential Cookies: Required for login sessions and security. Disabling these will prevent the platform from functioning.
• Performance Cookies: Used to monitor page loading speed and identify technical issues.
• Functionality Cookies: Remembers your preferences such as language and theme.
• Analytics Cookies: Helps us understand how the site is used, based on your consent.

06 Data Protection Methods

Smart Box TV protects your data with industry-leading security technology. Our security infrastructure is continuously monitored and improved.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Data stored on servers is encrypted using AES-256 encryption.
• Two-factor authentication (2FA) adds an extra layer of security to your account.
• Servers and networks are monitored around the clock by a dedicated 24/7 security team.
• Regular third-party security audits and penetration tests are conducted.
• Staff access to data is strictly controlled on a need-to-know basis.

07 Data Retention Period

Smart Box TV retains your information only for as long as necessary. Once the retention period expires, data is securely deleted or anonymized.

• Active Accounts: All data is retained for as long as the account remains active.
• Closed Accounts: Up to 5 years after account closure, as required by legal obligations.
• Financial Records: Up to 7 years, in accordance with international financial regulations.
• Marketing Data: Deleted immediately upon withdrawal of your consent.
• Log Files: Security logs are retained for up to 12 months.

08 Your Privacy Rights

As a Smart Box TV user, you have the following rights over your personal data:

09 Minor's Privacy

Smart Box TV strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Any account found to belong to a minor will be closed immediately.
• Collected data will be securely deleted.
• Parents or guardians who have concerns are welcome to contact us.

10 Policy Changes & Contact

Smart Box TV may update this Privacy Policy as needed. You will be notified of any significant changes via email or an in-platform notification.

For any privacy-related questions, concerns, or requests, please contact our support team. We take your privacy seriously and are committed to resolving your concerns as quickly as possible.